AI-Powered Form Intelligence

Introduction

Every product has forms — contact forms, bug reports, demo requests, feedback widgets, onboarding questionnaires. Collecting this data is easy. The hard part is understanding what it all means and deciding what to do first.

AI-powered form intelligence is DropForm’s answer to this problem. Instead of just storing raw submissions, DropForm automatically enriches each one with extra AI fields you can search, filter and build on: category, priority, sentiment and a one-line summary.

This page explains how it works, what it does, and how you can use it in your own workflows.

Why raw form submissions aren’t enough

Traditional form backends focus on three things:

• Receive data from your forms
• Store it safely
• Forward it to email, webhooks or integrations

You still end up with long, unstructured messages like:

• “Your app is slow again on mobile.”
• “Can you send me pricing for 20 users?”
• “Amazing job, I love this feature!”

Each message is valuable, but it is difficult to:

• See at a glance what is a bug, a lead, or just feedback
• Spot which issues are urgent or where users are frustrated
• Build workflows and automations that react to what users actually say

As soon as submission volume grows, manual triage becomes a hidden tax on your time and attention. Form intelligence changes the goal from “store submissions” to “turn submissions into structured signals you can act on.”

Meet DropForm AI

DropForm doesn’t just store your submissions. It enriches each one with AI-generated fields:

• category – LEAD, BUG, FEEDBACK, SPAM, OTHER
• priority – LOW, MEDIUM, HIGH
• sentiment – NEGATIVE, NEUTRAL, POSITIVE
• summary – a short plain-text description of the message

This happens automatically in the background right after the submission is received. You don’t have to design prompts, select models, or manage any AI infrastructure.

The original submission data is always stored as-is. AI fields are added on top as extra metadata, so you never lose or overwrite what the user actually sent.

Examples

Imagine a simple contact form receives these three messages:

• “Your product is great, but the Slack integration keeps disconnecting.”
• “Hey, I’d like a demo and pricing information for 10 seats.”
• “Get 1,000 backlinks overnight – limited offer!!!”

DropForm AI might enrich them as:

• Bug report
  category: BUG · priority: MEDIUM · sentiment: NEUTRAL
  summary: “Slack integration disconnects repeatedly.”
• Sales lead
  category: LEAD · priority: HIGH · sentiment: POSITIVE
  summary: “Requests demo and pricing for 10 seats.”
• Spam
  category: SPAM · priority: LOW · sentiment: NEUTRAL
  summary: “SEO backlink spam offer.”

Instead of scrolling through raw text, you can immediately:

• Filter by category (e.g. show only BUG or LEAD)
• Sort by priority to handle important items first
• Scan summaries to understand a day’s submissions in seconds
• Spot highly negative sentiment messages before they escalate

Built for developers and AI builders

DropForm is designed as an intelligent backend, not a drag-and-drop form builder. You keep control over your frontend and use DropForm as the ingestion and intelligence layer.

Developers get:

• Clean JSON with AI-enriched fields on each submission
• REST API access to all AI metadata
• Webhooks that include category, priority, sentiment and summary
• Google Sheets integration where AI fields appear as additional columns

This makes it easy to:

• Pipe structured data into internal dashboards or CRMs
• Feed submissions into AI agents and workflows
• Trigger different automations based on category or priority
• Build lightweight support tools or lead inboxes on top of DropForm

You get all of this without building your own AI pipeline or maintaining prompts in multiple places.

How it works behind the scenes

1. Submission received
   Your website or app sends data to your DropForm endpoint as usual (HTML form, JSON, or multipart).
2. AI enrichment
   DropForm calls a cost-effective AI model with a carefully designed prompt and generates: category, priority, sentiment and summary.
3. Submission stored
   The enriched submission is stored in DropForm and available in the dashboard, API, webhooks and integrations.
4. You build on top
   You filter, route, notify, automate or analyse using the AI metadata — without touching any AI APIs directly.

AI processing runs shortly after the submission is stored. For most use cases, this is effectively near real-time.

Use cases

SaaS & support teams

• Auto-triage incoming support requests by category and priority
• Separate bugs from feature requests and general feedback
• Surface frustrated or blocked users using sentiment detection
• Route urgent tickets to the right people without manual tagging

Indie founders & solo developers

• Quickly understand what users care about most
• Identify real buying signals and high-intent leads
• Filter out spam and low-value submissions automatically
• Send structured data into Notion, custom CRMs or automations

AI builders & vibe coders

• Use DropForm as the input layer for AI agents and workflows
• Trigger different chains based on the AI classification
• Feed clean JSON with sentiment and intent into your own tools
• Avoid low-value prompt plumbing and focus on product logic

Pricing & cost control

AI features are included as part of DropForm. There is no separate AI plan or extra feature paywall for core intelligence.

You stay in control through your existing plan limits (for example monthly submission caps). If you outgrow your current limits, you can upgrade without changing your forms, code or integrations.

DropForm uses cost-efficient models and optimised prompts under the hood, so you can benefit from AI-powered intelligence without managing tokens or multiple providers.

FAQ

Do I have to configure prompts or train anything?

No. DropForm ships with a carefully designed, cost-efficient prompt for classification and summarisation. All you do is enable AI on a form and it just works.

Will AI change my original submission data?

No. The raw values you send are always stored unchanged. AI only adds extra fields (category, priority, sentiment, summary) on top.

Can I turn AI off for some forms?

Yes. AI enrichment is configured per form. You can enable it only for the forms where it makes sense (for example contact, support, feedback or sales forms).

Do I need my own AI provider or OpenAI key?

No. DropForm manages model selection, prompt design and provider integration. You don’t need to maintain a separate AI pipeline or billing relationship.

How fast is the AI enrichment?

Submissions are stored immediately and enriched shortly after. In most cases, the AI fields are available within a short time window that feels near real-time for support and operations workflows.

Related guides

• What is AI-powered form intelligence (and why it matters)